ITIL Release, Control, and Validation

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Release, Control, and Validation (RCV) of services and service delivery.

This program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of RCV management.

Attendees will learn:
By the end of this course students will gain competencies in:

• Understanding service management as a practice, service operation principles, purposes and objectives
• Knowing the important role of RCV in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods, and functions used in each of the RCV processes.
• The application of RCV processes, activities, and functions used in each of the RCV processes
• How to measure RCV performance
• An in-depth understanding of change management, evaluation, release and deployment, and request fulfillment processes
• The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.
• Technology and implementation considerations surrounding RCV
• Challenges, critical success factors, and risks associated with this module
• Preparation for the exam

Intended Audience
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in design activities within the Service Lifecycle. Individuals who need to gain credits toward the ITIL Expert qualification.
Anyone seeking to expand their job possibilities, job training, and professional development. Dislocated Workers facing career changes, WIA, NEG, TAA and Veteran Funded students supported.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation.

PDUs/Educational Hours
28