ITIL Planning, Protection, and Optimization

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection, and Optimization, which ensures IT departments can cost-effectively manage customer demand, availability, and capacity while mitigating risk.

Provides 4 credits toward the APMG/EXIN Intermediate level certification.

Attendees will learn:
The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course is designed using an engaging, interactive, and flexible online approach to learning the core disciplines of the ITIL best practices and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate PPO

Intended Audience
IT managers, process improvement leaders, project managers, and IT team members preparing for the core disciplines of the ITIL best practice and to complete the associated exam: the APMG/EXIN Intermediate Level Certificate - Operational Support and Analysis.
Anyone seeking to expand their job possibilities, job training, and professional development. Dislocated Workers facing career changes, WIA, NEG, TAA and Veteran Funded students supported.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation.

PDUs/Educational Hours
28