ITIL Operational Support and Analysis

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecylce and processes associated with the Operational Support and Analysis (OSA) of services and service delivery. This course uses an engaging, interactive, and flexible online approach to learning the core disciplines of the ITIL best practices and positions students to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

Provides 4 credits toward the APMG/EXIN Intermediate level certification.

Attendees will learn:
• Service management as a practice, service operation principles, purposes, and objectives
• The important role of OSA in service provisions and understanding how the in-scope
• The activities, methods, and functions used in each of the OSA processes
• How to measure OSA performance
• The importance of IT security and how it supports OSA
• Understanding technology and implementation requirements for OSA
• The challenges, critical success factors, and risks associated with OSA
• Preparation for the exam

Intended Audience
IT managers, process improvement leaders, project managers, and IT team members preparing for the core disciplines of teh ITIL best practice and to complete the associated exam: the APMG/EXIN Intermediate Level Certificate - Operational Support and Analysis.
Anyone seeking to expand their job possibilities, job training, and professional development. Dislocated Workers facing career changes, WIA, NEG, TAA and Veteran Funded students supported.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation.

PDUs/Educational Hours
28