ITIL - Service Design

Course Description:

ITIL Service Design best practices enable IT departments to design services and govern practices, policies, and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provisions.

In this course, you learn how to plan, implement, and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualifications: Service Design Certification Exam.

Provides 3 credits toward the Managing Across the Lifecycle certification.

Attendees will learn:
This course will provide students with in-depth knowledge of the Service Design processes. Topics will include:

• Key Service Design principles
• Five aspects of Service Design
• Four Ps of design; people, products, processes, partners
• Primary activities of Service Design
• Analyzing business requirements
• Achieving balance between design and existing strategies
• Service Design processes
• Service Catalog Management (SCM)
• Service level Management (SLM)
• Capacity management
• Availability management
• IT service continuity management
• Service Design and technology
• Technology-related activities
• Organizing Service Design
• Implementation challenges and risks

*Pre-course reading required.

Intended Audience:
Individuals seeking knowledge and understanding of the Service Design phase of the ITIL v3 Service Lifecycle, and how its implementation enhances IT service provision.

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers involved in design activities within the Service Lifecycle. Individuals who need to gain credits towards the ITIL Expert qualification.

Anyone seeking to expand their job possibilities, job training, and professional development. Dislocated Workers facing career changes, WIA, NEG, TAA and Veteran Funded students supported.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation.

PDUs/Educational Hours
28