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Six Sigma Certification
ISSSC (The International Society for Six Sigma Certifications) offers
expert Six Sigma consulting and mentoring using Applied LEAN Six Sigma or
"classic" Six Sigma methods. We offer Six Sigma and Project Management training
and certification classes across the Ohio tri-state area including Kentucky and
Indiana in addition to other locations throughout the U.S.
For a complete list of all our training locations, see
our training facilities page.
Achieve Bottom Line Results
Our products and Six Sigma tools allow you to maximize your Six Sigma training
to its fullest potential. ISSSC combines global expertise in a variety of
industries, along with over 30 years of real-world experience. Our
consultants and instructors can train and mentor you or your entire
company to achieve bottom line results using Six Sigma concepts.
To find out more about Six Sigma, see frequently asked questions about Six
Sigma below.
What is Six Sigma?
Six Sigma is a process improvement method and set of business
techniques focusing on customer satisfaction, quality and cost savings with the
goal of 3.4 defects per million opportunities.
What are the Benefits of Six Sigma?
Six Sigma is about setting procedures that streamline the project management and
SDLC (Software Development Cycle) processes to deliver nearly 100% excellence.
By decreasing defects to only 3.4 defects per million, you can:
- Increase customer satisfaction
- Decrease company costs
- Increase your Return on Investment (ROI)
Did you know that on average, companies run 3.8-3.9 Sigma?
That equals about 99% quality -- most would say that's really good. But what is
the cost of 3.8 Sigma when you're talking about 200,000 wrong drug prescriptions
a year? Take a look at our Cost of
Poor Quality chart and see for yourself. Want to learn more?
Contact us today!
Here are some answers to frequently
asked questions about Six Sigma:
What is Six Sigma?
Six Sigma
is a customer-focused and data-driven approach to problem solving and process
improvement. It is a tool to help Information Technology (IT) deliver on
Operating Imperatives and helps your company ‘walk the talk’ on your desired
culture.
Is Six Sigma about statistics?
No, it’s all about the customer and what it takes
to satisfy their needs. Statistical tools are a fundamental part of Six Sigma
and it helps bring about objective knowledge of business problems and solutions
that work. Six Sigma’s aim is to “fix business problems for the last time’”.
Can any project be a Six Sigma project?
No. Typically, Six Sigma projects address situations where the cost,
quality or delivery of a process is not meeting the customer needs and the
solution is not known. Six Sigma utilizes three methods to manage these
projects, DMAIC (Define, Measure, Analyze, Improve and Control), DFSS (Design
for Six Sigma) and Lean (Discover and eliminate unnecessary steps within a
process).
What is DMAIC (Define, Measure, Analyze,
Improve and Control)?
The Define, Measure, Analyze,
Improve and Control (DMAIC) methodology has five steps:
- Define the customer requirements, clarify the problem and
set goals.
- Measure the current processes and collect relevant data for
future comparison.
- Analyze to verify root causes and determine the
relationship while considering all factors.
- Improve to generate and apply solutions. Modify existing
processes or develop better processes.
- Control by monitoring to assure continued high-quality
performance.
What is DFSS (Design for Six Sigma)?
Once Six Sigma is implemented and functioning, Design
for Six Sigma (DFSS) then considers the customers’ needs and the needs of the
business to find the appropriate solution.
 What is Lean (Discover and eliminate
unnecessary steps within a process)?
Lean Six Sigma methodology involves using tools from
Lean Manufacturing and Six Sigma to improve quality more quickly.
Is Six Sigma the same as Project Management
Methodology?
No. Project Management Methodology is about managing projects. Six Sigma focuses
on process improvement. All Six Sigma projects must be built on a solid Project
Management Methodology and Six Sigma is not a replacement.
We use Six Sigma tools within
the framework of the Project Management Methodology to help execute projects
more efficiently and with a more customer-driven approach.
What are the responsibilities of Green Belts?
There are several ways that
Six Sigma Green Belts deliver value to its customers. Green Belts dedicate
approximately 20% of their time assisting Black Belt projects, applying Six
Sigma tools and thinking within their teams’ routine deliverables or completing
Six Sigma projects within their team. Additionally, Green Belts use their skills
to propose projects into the project pipeline.
Where should I look for Six Sigma project
opportunities?
Six Sigma projects typically address a business problem that
keeps a process from producing optimal results in cost, quality, or delivery in
the eyes of your customer. The following are the most frequent situations to
look for:
- Prevalent complaints or negative survey responses from
customers (poor quality, missed deadlines, high costs, etc.)
- Rework and manual intervention have become the norm
- Long cycle times and multiple hand-offs exist
- Output quality is unpredictable
- "Variety" is killing efficiency
What Six Sigma teaching programs do you offer?
We offer Six Sigma curriculum for 1-2 weeks (or longer) that focus on the
traditional--or classic--Six Sigma where all the tools are taught.
We also offer public courses that last only 3 or 5 days (Applied Six Sigma Green
Belt & Applied Six Sigma Black Belt). We have taken the core tools used by the
belts 80% of the time and redeveloped the materials around teaching them,
instead of the full 80 tools that most belts never even use. We have streamlined
the delivery method and leaned the delivery content and process.
This class is effective and you come away with the knowledge to start working as
a belt right away. We require students to bring a real-world project to class so
they may learn how to apply the methodology and tools to a current project in
which they are knowledgeable. The instructor takes time to mentor each student
with their project to ensure proper application of the tools and methodology.
Our teaching methodology focuses on the needs of the business professional – not
on teaching methodology that’s not going to be used in real practices.
We also provide our
students with additional reference material with the full body of knowledge via
the Indiana Counsel text books in addition to our own materials. Additionally,
students are able to receive help from ISSSC with quick questions regarding
their projects or help with some tools. We strive on developing relationships
with our students.
We also offer in-house training and implementation by request.
We can train your team in-house at a location of your
choosing—either on site or closer to your business. We can also customize a
course to fit the needs of your team.
What is the difference between Six Sigma and
Total Quality Management (TQM)?
Six Sigma and Lean Six Sigma incorporate the best of TQM (and
other quality processes of the past), with the exclusion of some additional
tools, a solid infrastructure and a prescriptive methodology.
Why should I learn Six Sigma when I already
know TQM?
Because TQM doesn’t have the prescriptive framework and step by
step processes that yield significant long term improvements in processes.
Find out more about how you can get your
Six Sigma training at ISSSC
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